- You may return any item bought from our standard range* within 28 days of delivery providing it is in the original packaging and in a suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.
- Returns can take up to 15 working days to be processed.
- Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Goods that have been embroidered, badged or printed.
- Goods that have been assembled in line with your requirements.
- Goods that have been specially procured in line with your requirements and do not form part of our standard range*.
- This does not affect your statutory rights.
- In the event of goods arriving with production or manufacturing errors Band of Builders reserves the right to correct these prior to offering a refund, at the sole discretion of Band of Builders.
* Our standard range is any item available on our website and does not include special colours or sizes.